Policy & regulations
We are committed to the highest standards of medical ethics, privacy, and compliance. We follows strict healthcare regulations to protect your personal data.
Effective Date: October 30, 2025
Information We Collect
We collect the following types of information to provide high-quality diabetes care and improve your experience:
1. Personal Information
When you register, we may collect your name, email address, phone number, mailing address, date of birth, and payment details.
2. Health Information
As part of your care, you may share health-related information such as blood glucose readings, lab results, medical history, medications, and insurance details. This data is handled in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable healthcare privacy laws.
3. Technical Data
We may collect non-identifiable data such as your IP address, browser type, operating system, device identifiers, and cookies to improve our website performance and ensure a secure user experience.
How We Use Your Information
We use your information to:
- Deliver and personalize your diabetes care and telehealth experience.
- Connect you with endocrinologists, dietitians, and other healthcare specialists.
- Process payments, verify insurance coverage, and manage your account.
- Communicate with you regarding appointments, updates, or service notifications.
- Improve our website functionality, app performance, and user experience.
- Comply with medical, legal, and regulatory obligations.
Sharing Your Information
Sugar Pros does not sell or rent your personal information. However, we may share limited data as needed with:
- Healthcare Providers: Licensed endocrinologists, dietitians, and mental health professionals involved in your care.
- Service Providers: Trusted third-party vendors assisting with hosting, data storage, analytics, customer service, and payment processing.
- Legal Authorities: When required by law, such as to comply with subpoenas, court orders, or regulatory requests.
All third parties are required to maintain the confidentiality and security of your data.
Data Security
We use industry-standard security measures — including encryption, firewalls, and secure servers — to protect your data from unauthorized access, disclosure, or misuse.
However, no system is entirely risk-free, and we encourage users to safeguard login information and report any suspicious activity.
Your Rights and Choices
You have the right to:
- Access, update, or request deletion of your personal data.
- Opt out of promotional communications.
- Request details about how your information is collected and used.
To exercise these rights, please contact us at privacy@sugarpros.com.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance website functionality, remember preferences, and improve our digital tools.
You can adjust your browser settings to decline cookies, but certain site features may not work as intended.
Third-Party Links
Our website may include links to external sites. Sugar Pros is not responsible for the privacy or security practices of those third-party websites and encourages you to review their policies.
Children’s Privacy
Our services are designed for adults aged 18 and older. We do not knowingly collect or store information from individuals under 18. If we learn that we have unintentionally received data from a minor, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The latest version will always be available on this page, with an updated effective date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email us: privacy@sugarpros.com
Call us: (900) 786-801
Visit Us: www.sugarpros.com