Frequently Asked Questions
We know starting with telehealth can feel new, here are quick answers to help you understand how SugarPros works, what to expect, and how we make diabetes care easier.
What should I expect during my first visit?
Your first appointment lasts about 45–60 minutes. You’ll meet your endocrinologist or care specialist via secure video, review your health goals, and receive a clear action plan tailored to your needs.
Can SugarPros help if I don’t have Medicare?
Yes! While Sugar Pros accepts Medicare, we also offer simple monthly plans for those without insurance, ensuring quality care is always within reach.
How often will I need follow-up visits?
Most patients check in every 4–6 weeks to adjust medications, review CGM data, and track progress. Your provider will recommend a schedule based on your individual plan.
Do I need to visit a clinic in person?
No, all appointments, prescriptions, and follow-ups happen virtually through secure telehealth visits. You can access your care team from home, at work, or while traveling.